In the business of transcription service
Across the globe in the Market Research Industry
Includes English, French, German, Spanish, all the Indian Regional languages, and many more.
Over 540 million minutes of audio transcribed and serving clients like the United Nations, Nielsen, Ipsos, Kantar Group, etc.
Hours being handled annually
We provide high-quality audio and video transcription services across sectors like FMCG, Banking, Automobile, etc. for languages such as English, Spanish, German, French, Japanese, Chinese, All South-East Asian and All Indian languages.
The specialized team has proven experience for In-depth Interviews, Focus Group Discussions, Diads/Triads, Recorded Telephonic Interviews, Specialised Services, etc. with multiple levels of quality checks to ensure best-in-class accuracy.
We have delivery centres in the USA for onshore services, in the Philippines for South-East Asian Languages and India for all other languages.
Our Automated Workflow Tool supports continuous high volume and provides a real-time status update. There is high data security as the audio/video files uploaded by clients cant be downloaded by any agent in the system. All the transcription happens only on the platform.
Integrated searchable audios in the workflow tool. Clicking a specific text in the transcript will lead you to the place in the audio/video containing the conversation and vice-versa. The tool allows extraction of snippets of audio/video which you can use in your presentation to represent the voice of the customer.
We provide value-added features in transcription like Capturing emotions like Silence, Excitement, etc., Time stamp every 1 minute and lesser, Speaker identification up to 3 speakers for audio and all speakers for video.
Integrated machine-led transcription for English language input files within the workflow tool. Accuracy up to 90%, depending on the quality of input.